Privacy Policy
Last updated: Jun 24, 2025
Premium Denture Clinic (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting premiumdentureclinic.com, contacting our clinic, or requesting an appointment.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.
1. Who we are and how to reach us.
Premium Denture Clinic is a denture clinic located at:
Premium Denture Clinic
8171 Cook Road, Unit 310
Richmond, BC V6Y 3T8
Canada
Phone: 604-278-8023
Email: info@premiumdentureclinic.com
Questions or concerns regarding this Privacy Policy may be directed to our Privacy Officer using the contact information above.
2. What information we collect.
We may collect personal information when you:
Visit or interact with our website
Complete a consultation or appointment-request form
Contact us by phone, email, or through the website
Subscribe to clinic updates or marketing communications
Become a patient of Premium Denture Clinic
Information collected through our website may include:
Full name
Email address
Telephone number
City or location
Service or treatment of interest
Preferred appointment date or time
Information included in messages or consultation requests
IP address, browser type, device type, pages visited, and other website-usage information
Please avoid submitting highly sensitive or urgent medical information through the general website contact form. If you are experiencing a medical emergency, contact an appropriate healthcare provider or emergency service. Information collected after you become a patient may form part of your clinical record and will be managed separately in accordance with applicable professional, healthcare, and record-retention requirements.
3. How We Collect Information.
We collect information:
Directly from you when you complete a form, call, email, or communicate with our clinic
Automatically through cookies, analytics tools, and similar website technologies
From authorized third parties when permitted by you or required by law
We collect only the information reasonably necessary for the identified purposes.
4. How We Use Your Information.
We may use your personal information to:
Respond to enquiries and consultation requests
Contact you regarding an appointment
Provide denture-related services and patient care
Maintain appropriate clinic and patient records
Process insurance or Canadian Dental Care Plan information when applicable
Send service updates or communications you have requested
Improve our website, services, and patient experience
Maintain website security and prevent fraud or misuse
Meet legal, regulatory, insurance, and professional obligations
We will obtain additional consent before using your information for a materially different purpose unless otherwise permitted or required by law.
5. Consent and Marketing Communications.
By voluntarily providing your information, you consent to its collection, use, and disclosure for the purposes explained at the time of collection or described in this Privacy Policy. You may withdraw your consent, subject to reasonable notice and any legal, professional, or contractual restrictions. Withdrawing consent may limit our ability to provide certain services.
We will only send promotional emails or text messages where we have the appropriate consent or are otherwise permitted by Canadian law. You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly. Appointment confirmations and other service-related communications may still be sent when necessary to provide requested services.
6. Cookies and Website Analytics.
Our website may use cookies and similar technologies to:
Support essential website functionality
Remember website preferences
Understand how visitors use the website
Measure website performance
Improve our content and services
Some cookies may be placed by third-party services used for website hosting, forms, scheduling, analytics, or advertising. You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function. Where required, non-essential cookies will be used only after consent has been provided.
7. Sharing Your Information.
We do not sell or rent personal information. We may share limited personal information with trusted service providers that support our operations, including:
Website hosting and maintenance providers
Online form and customer-management platforms
Appointment and communication providers
Email, telephone, and text-message providers
Analytics and website-security providers
Payment, insurance, or benefits administrators, where applicable
Professional advisers, regulators, or government authorities when required by law
These providers receive only the information reasonably necessary to perform their services and are expected to protect it appropriately.
We may also disclose information when required or permitted by law, including to protect a patient, prevent fraud, respond to lawful requests, or meet professional and regulatory obligations.
8. Storage and International Processing.
Some service providers may store or process information outside British Columbia or Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and accessible to its courts, law-enforcement agencies, or regulatory authorities. We use reasonable contractual, administrative, and technical safeguards when working with service providers that handle personal information on our behalf.
9. How Long We Keep Information.
We retain personal information only for as long as reasonably necessary to:
Fulfil the purposes for which it was collected
Provide requested services
Maintain appropriate business and patient records
Meet legal, professional, tax, insurance, and regulatory requirements
Resolve disputes or address security concerns
When information is no longer required, we will securely delete, destroy, or anonymize it where reasonably possible. Patient and clinical records may be retained for longer periods when required by applicable healthcare or professional record-retention obligations.
10. Your Privacy Rights.
Subject to applicable law, you may request:
Access to personal information we hold about you
Correction of inaccurate or incomplete information
Information about how your personal information has been used or disclosed
Withdrawal of consent for certain uses
Deletion of information where retention is no longer required or permitted
To submit a privacy request, contact:
Privacy Officer
Premium Denture Clinic
Email: info@premiumdentureclinic.com
Address: 8171 Cook Road, Unit 310, Richmond, BC V6Y 3T8
We may need to verify your identity before responding. Requests will be handled within the time required by applicable law. If you are dissatisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
11. Changes to this policy.
We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or privacy practices. The revised policy will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the website or by another appropriate method.
